RETURNS & REFUNDS POLICY

Last updated: 31 August 2026

This policy applies to purchases made directly from J26 Productions Ltd through j26.online. Nothing in this policy affects your statutory consumer rights.

DIGITAL DOWNLOADS

Digital music and other downloadable products are supplied electronically. Where you request immediate access or download during the statutory cancellation period, you will be asked to consent to supply beginning immediately and to acknowledge that your right to cancel may be lost once supply begins.

If digital content is faulty, not as described, or cannot be accessed because of a problem on our side, please contact us using the form above. We will investigate and provide an appropriate remedy, which may include replacement access, repair, a price reduction, or a refund where required by law.

PHYSICAL PRODUCTS

For eligible physical products bought online, you may cancel your order within 14 days after the day you receive it. After notifying us, you must return the product within a further 14 days. Items must be returned in their original condition with all supplied packaging.

Unless the item is faulty, damaged, or incorrect, you are responsible for the direct cost of returning it. We will refund the product price and the least expensive standard delivery charge offered, where applicable, within the legally required period. We may wait until the returned item is received or you provide evidence of return.

Sealed audio recordings, video recordings, or computer software cannot be cancelled once unsealed, except where they are faulty or not as described. Bespoke or personalised products may also be excluded from cancellation rights where permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us promptly using the form above if an item arrives faulty, damaged, or incorrect. Where the claim is valid, J26 Productions Ltd will arrange an appropriate remedy and cover reasonable return costs where required.

EXCHANGES

We do not currently offer direct exchanges. If an eligible physical item is unwanted, please follow the cancellation and return process above and place a new order separately.

HOW TO REQUEST A RETURN OR REFUND

Use the contact form above and include your name, order number, the item purchased, and the reason for your request. Please do not return anything until we have provided the return instructions.

J26 Productions Ltd is registered in England and Wales under company number 15358023.